Refund policy
30-Day Issue Reporting
Customers should contact FARYON within 30 days of receiving their order if an item arrives damaged, defective, incorrect, or missing parts or accessories.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or with missing components, please contact our support team before returning the product.
To help us resolve the issue quickly, customers may be required to provide photos or videos of the product and the issue, along with relevant order information.
Depending on the circumstances, FARYON may arrange a replacement or refund.
Change-of-Mind Returns
Change-of-mind returns may be accepted within 7 days of delivery, provided that:
- The item is unused and in its original condition.
- The item is suitable for resale.
- Original packaging, tags, and accessories are included where applicable.
- The return is approved by FARYON before the item is shipped back.
Return shipping costs for change-of-mind returns are the customer's responsibility.
Return Authorization
Customers must contact FARYON before returning any product. Do not send products to a return address without receiving return instructions from our support team.
Inspection
Returned products may be inspected before a refund or other resolution is approved. Products showing signs of misuse, damage, or abnormal conditions may not qualify for a refund.
Refunds
Once an eligible return has been approved, the applicable refund will be processed to the customer's original payment method.
Refund amounts may exclude shipping charges, taxes, or other non-refundable costs, where applicable.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or applicable regulations. Any applicable exclusions will be stated on the relevant product page.
Contact Us
For return or refund assistance, please contact: