Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with FARYON. We are committed to processing and shipping your orders as efficiently and safely as possible.
Order Processing
- Orders are normally processed within 1–3 business days after payment confirmation.
- Orders are generally processed Monday through Friday, excluding public holidays.
- Processing times may be longer during peak periods, holidays, or promotional events.
- Custom or pre-order products may require additional processing time, as stated on the relevant product page.
Shipping & Delivery Times
Delivery times vary depending on the product, destination, shipping method, carrier, and other logistical factors.
For orders shipped to Saudi Arabia, the estimated delivery timeframe shown for the specific product or at checkout will apply.
As a general guide, many standard products may arrive within approximately 7–15 business days, while some products or destinations may require additional time.
Delivery estimates are not guaranteed and may be affected by:
- Customs clearance
- Carrier schedules
- Public holidays
- Weather conditions
- Remote or difficult-to-reach areas
- Other circumstances outside our reasonable control
Order Tracking
Once your order has been shipped, a tracking number will be provided by email when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
If your tracking information has not updated for a reasonable period, please contact us at:
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
FARYON is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.
If a package cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or another customer-related issue, additional shipping or return costs may apply.
Customs, Duties & Import Fees
Depending on the destination and applicable regulations, orders may be subject to customs duties, import fees, taxes, or other charges.
Customers are responsible for applicable charges that are not already included in the order total, where required.
Delayed Shipments
Shipping delays may occasionally occur due to carrier operations, customs processing, weather, public holidays, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the available tracking information and assist you with the shipment.
Lost or Undelivered Orders
If tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may request additional information or documentation to help investigate the shipment.
Resolution of lost or undelivered orders may depend on the carrier's investigation and the circumstances of the shipment.
Multiple Shipments
If your order contains multiple products, items may be shipped separately depending on product availability, fulfillment arrangements, or warehouse location.
You may therefore receive multiple packages and tracking numbers for a single order.
Shipping Costs
Shipping costs are calculated based on the product, destination, shipping method, package weight, and other applicable factors.
Shipping charges displayed at checkout represent the available shipping option for your order at the time of purchase.
Contact Us
For shipping questions or assistance, please contact:
FARYON Customer Support
Email: support@faryonsa.com
We aim to respond to customer inquiries within 24–48 business hours.